Chhattisgarh launches CM Helpline 1076 for citizen grievances

A toll-free Chief Minister helpline that allows people across Chhattisgarh to register grievances, get them addressed by government authorities and submit suggestions for development policies was launched on Tuesday.

Chief Minister Vishnu Deo Sai launched the CM Helpline 1076 in Raipur and also unveiled its logo, a government official said.

Addressing the programme, Sai said his government is committed to ensuring that every citizen’s grievance is heard, resolved within a stipulated time frame and addressed through an accountable administrative system.

He said complaints, suggestions and feedback received during the ‘Sushasan Tihar’ campaign highlighted the need for an effective, robust and permanent public engagement mechanism. The CM Helpline has been developed with this objective.

Citizens across the state can now register complaints, submit suggestions and share feedback regarding government schemes and services through the toll-free number 1076, Sai said.

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— CMO Chhattisgarh (@ChhattisgarhCMO) June 9, 2026

The Chief Minister said the platform will strengthen good governance, transparency and accountability while enhancing trust between citizens and the administration.

He informed that the helpline has been integrated with WhatsApp to meet the requirements of the digital era, allowing citizens to communicate their concerns through mobile devices.

Sai said the system has extensive coverage, involving nearly 8,000 officials across 42 government departments. A mechanism has been established to ensure complaints are resolved within prescribed timelines across 1,195 categories.

He said every complaint will be assigned a unique identification number, enabling applicants to track the status of their cases online.

If a complainant is dissatisfied with the resolution provided, the complaint will automatically be escalated to higher authorities for re-examination and further investigation, he said. According to Sai, the mechanism will help prevent superficial disposal of grievances and ensure greater accountability.

The Chief Minister said the CM Helpline will operate round the clock, seven days a week.

Staff have been deployed in three shifts to ensure uninterrupted services. Secretaries of departments will regularly monitor the system through a dedicated dashboard, while the Chief Minister’s Secretariat will maintain continuous oversight.

Sai said the CM Helpline is not only a grievance redressal platform but also a medium for strengthening public participation.

“Citizens will be able to submit suggestions on state development, which can contribute to better policymaking and more effective implementation of government programmes,” he said.

Sai said the state government is continuously strengthening digital governance, inspired by Prime Minister Narendra Modi’s guiding principle of “Nagrik Devo Bhava” (citizens are like deities).

According to the Chief Minister, the helpline will make communication between the government and citizens more effective and help ensure the timely resolution of issues.

During the programme, Rahul Bhagat, Secretary to the Chief Minister and Secretary of the Good Governance and Convergence Department, gave a detailed presentation on the functioning, objectives and key features of the CM Helpline system.